FAQ

KLG is an independent law firm. It does not have any ownership interest in any vacation consulting or timeshare company, and the consultants do not have any interest in KLG. • KLG does not pay any consultant any fee or provide anything else of value in exchange for referrals. • You are NEVER required to retain KLG in order to obtain other services or products from any company that may refer you to us. • No consultant is authorized to make any representations on behalf of KLG or make any decisions about a case referred to KLG.

KLG accepts matters where the clients believe they have been the victims of misrepresentations or the timeshare salespersons told them something false to induce them to make the purchase and/or where the clients have a financial hardship that makes it impractical to continue with time share ownership.  In addition KLG has taken matters where the timeshare developers or service companies consistently refuse to make reservations at desired locations.

KLG provides legal analysis and negotiation services to seek relief from obligations owed to and financed by the resort or its affiliates. The services do not include relief from any independent or third-party financing, such as PayPal, credit card companies, or Client’s personal bank financing. The initial engagement for a client with a timeshare dispute includes the following: • Prompt notice of representation to the resort • Attorney or staff consultation regarding specific facts of case • Evaluation of client’s timeshare documents and facts • Fact and law specific demand letter • Negotiation back and forth with the Resort • Review and revision of settlement documents • Monitoring settlement process until relief is obtained. THE INITIAL ENGAGEMENT DOES NOT INCLUDE LITIGATION SERVICES OF ANY KIND, AND AN ADDITIONAL FEE AND AGREEMENT WILL BE REQUIRED FOR REPRESENTATION IN ANY LITIGATION.

Every matter is different, but we find that the typical negotiation process takes 18 to 24 months.  This is longer than the process used to take before Covid, so established timeshare exit professionals may provide different answers based on their earlier experiences.  We will continue to negotiate on your behalf until settlement is obtained or your timeshare is terminated by any other means.

KLG will need copies of all documents related to your timeshare purchase including the following: • A copy of your timeshare purchase agreement • A copy of any truth in lending statement or amortization schedule provided at the time of sale • A copy of your deed (if you have a deeded property) • A copy of your mortgage or financing instrument • Any disclosure documents provided to you at the time of sale • Any acknowledgments or statements you signed at the sale • A recent statement regarding your mortgage and/or maintenance fees • If you have maintenance fees or other payments charged to a credit card, a copy of a recent credit card statement • Any business card or other document identifying your timeshare sales agents • Completion of all KLG’s authorizations and forms.

WHETHER YOU CONTINUE TO MAKE PAYMENTS OR STOP MAKING PAYMENTS DURING NEGOTIATIONS IS AN INDIVIDUAL DECISION. You understand that you have entered into a contractual agreement with the resort that includes payment obligations.  Some KLG clients who have been the victims of fraudulent misrepresentations elect not to continue making payments to the people that made the representations, under the theory that they are mitigating their damages and that when the misrepresentations are proven, these payments would not be due. Some KLG clients, however, may be in the middle of refinancing a home or business and may elect to continue making payments to the resort until the case is resolved because their immediate credit is important.  Some of KLG’s clients have financial hardships making the payments impossible.  The legal process takes time, and every case is different.  If you do elect to stop making payments, Client understands that stopping the automatic billing/deductions is Client’s responsibility. KLG DOES NOT MAKE ANY TIMESHARE RELATED PAYMENTS ON BEHALF OF ANY CLIENT. ONLY YOU CAN DECIDE WHETHER TO STOP PAYMENTS OR CONTINUE MAKING PAYMENTS; NEITHER LAWYER NOR ANY OTHER CONSULTANT CAN MAKE THIS DECISION FOR YOU. NO ONE AT KLG OR ON BEHALF OF KLG IS ADVISING YOU TO STOP MAKING PAYMENTS TO THE RESORT.

Please note that an independent third-party financer (like PayPal or a credit card) will not likely have any liability for the resort’s misrepresentations.  Sometimes, depending on the facts, it may be possible to have the resort, as a part of the settlement, make a refund to you that you can use to satisfy 3rd party obligations.  This not a common experience.  You also, depending on the time frame, may be able to dispute the charges.  While our engagement does not include third-party disputes, we can provide information to assist you.  If you have a third-party liability, let us know right away as your time frame for disputing the obligations may be very short! Disputing any charges with these third-party financing sources is solely Client’s responsibility.

The general answer is no. Once KLG contacts the resort, the client will not be allowed to use the timeshare. A KLG lawyer can discuss this issue in more detail with the client.

Every matter is different, and relief depends on the facts of the case.  KLG does not make any promises or guarantees about the outcome of any matter.

KLG provides representation to clients for negotiation of a timeshare dispute for a flat fee plus 33-1/3 % of any recovery or refund obtained pursuit to the terms of a separate engagement agreement.  Client may elect to have a thirdparty pay the flat fee to KLG, but no third-party will have any ability to direct Client’s matter.  Other than the flat fee and contingent percentage of recovery, the client is not obligated to incur any other fees or costs for representation through the negotiation process. The flat fee is deemed earned upon receipt.